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Frequently asked questions
BodyBalance combines an AI coach (Lina) with human coaches. You work on 4 pillars: sleep, nutrition, movement, and mindfulness. Lina is available 24/7; human coaches provide deeper guidance.
No. BodyBalance provides lifestyle guidance and is never a replacement for medical advice or treatment. For health concerns, always consult your doctor or healthcare provider.
Free is free, always. Plus costs €79/year, Pro €199/year. You can cancel your subscription at any time via your settings. We also offer a 14-day money-back guarantee.
Lina is an AI that builds your personal context through daily check-ins and conversations. She asks questions, gives personalized explanations, and reminds you of your goals. She doesn't replace a human coach but is always available.
Pro members have access to live video sessions with a personal lifestyle coach in NL, EN, or TR. You schedule this directly with your coach. Sessions are billed separately.
We only store what you share with us: check-ins, goals and conversations with Lina. Health data is stored encrypted. AI processing takes place under a data processing agreement with our AI partner, in accordance with GDPR. No sale to third parties. Read our privacy policy for details.
You can start for free right away with the Free plan: no credit card needed. Upgrade to Plus or Pro when you're ready. Not satisfied? 14-day money-back guarantee on paid plans.
More questions
Our coaches are experienced guides in nutrition, sleep and lifestyle, and speak NL, EN, or TR. You set your language preference in your profile and are matched with a compatible coach.
Yes, via Settings → Coach you can switch coaches at any time. Your progress, goals, and conversation history are preserved.
BodyBalance works on any device with a modern browser: smartphone, tablet, or computer. No app download required. On iOS and Android you can install the site as a PWA (Progressive Web App) for a native-like experience.
Via Settings → Privacy you can export all your data (JSON format) or permanently delete your account. After deletion your data is fully erased within 30 days. Contact contact@hisarweb.be for assistance.
Lina cannot make medical diagnoses, prescribe medication, or provide therapeutic treatments. She has no access to your medical records and never replaces a doctor, psychologist, or physiotherapist. For acute health concerns, always contact a healthcare provider.
Programs are structured learning paths of 4-8 weeks, based on the 4 lifestyle pillars. Each program contains modules with reading and video content and practical assignments. Free members access basic programs; Plus and Pro unlock all programs including extended series.
BodyBalance does not store credit card numbers. All payments are processed via Stripe, a PCI DSS Level 1-certified provider. We only see whether a payment succeeded. Never your card details.